The Real-Time Utility
Operations Platform
CIS & Billing
From meter reads to customer payments — manage every part of your utility in one connected, cloud-native system.
Starnik AI
Live
The Problem
Disconnected Systems Are
Slowing You Down
Most utilities run on a patchwork of legacy tools — one for billing, another for payments, another for field ops. Data doesn't sync. Updates are delayed. Customers wait on hold. Your team wastes time toggling between systems instead of serving the community.
Delayed Data
Batch processes and overnight syncs mean your team is always working with stale information.
Payment Friction
Disconnected payment systems create reconciliation headaches and slow down collections.
Manual Workarounds
Staff spend hours re-keying data between systems, exporting spreadsheets, and fixing errors.
Poor Customer Experience
Long hold times, no self-service, and CSRs juggling multiple screens to answer simple questions.
The Solution
One Platform.
Real-Time Everything.
Starnik replaces your disconnected tools with a single, cloud-native platform where billing, payments, meter data, field service, and customer communication all run in real time — from one login.
Starnik AI
Customer service AI. Built into Starnik.
Learn more- Customer service AI.
- Built in. Not bolted on.
- Sounds human. Not a menu.
- Warm transfers with full context.
- Common questions handled.
- Better service. Lower costs.
- Today is just the start.
StarnikPay
Real-time utility payments. Instantly reflected across the entire system.
Learn more- PCI DSS Level 1 certified
- Real-time balance updates across every module
- Omnichannel: Web, Mobile, IVR, Text2Pay, CSR-assisted
- Instant refunds and reversals
- Tokenized card-on-file for autopay
- Built-in reconciliation and reporting
- Field technicians see payments instantly
SMRT Mobile
SMRT Mobile
Field service on any device. Work orders, GPS, meter reads, photos — all in one app.
Learn moreCloud CIS
The first cloud-native utility billing platform. Every module integrated, zero hardware.
Learn more- Full CIS billing: residential, commercial, multifamily
- Sub-metered and RUBS allocation billing
- Rate schedules: tiered, seasonal, time-of-use
- Integrated customer portal and e-billing
- Meter data management with AMI integration
- Business intelligence and custom reporting
- SSO and MFA for secure team access
- 99.99% uptime SLA on enterprise cloud
Why Starnik
Why Utilities & Utility Billing Companies Choose Us
We didn't bolt cloud onto legacy software. Starnik was purpose-built for how modern utilities actually operate — real-time, connected, and always available. Starnik excels where billing requirements are most complex.
Real-Time Architecture
Every transaction, meter read, and payment updates the entire system instantly. No batch jobs. No overnight syncs.
True Cloud-Native
Built for the cloud from day one — not a hosted legacy app. Automatic updates, zero hardware, login from anywhere.
AI-First
Customer service AI built into Starnik — not a bolted-on chatbot. Native to the platform, in real time.
Built by Utility Experts
25+ years in the industry. Our team knows rate structures, regulatory requirements, and field operations inside out.
Enterprise-Grade Security
PCI DSS Level 1 certified. Bank-grade encryption. SSO, MFA, and role-based access for every user.
Immensely Configurable
Flexible rate schedules, workflows, and reports — adapts to your unique requirements without expensive consultants.
How It Works
From Meter to Cash — In One System
Data Capture
AMI/AMR meter reads flow in automatically
Billing Engine
Any rate structure, any service type
Payments
Real-time across every channel
Customer Comms
AI, portal, IVR, and CSR tools
Reporting
Dashboards and compliance reports
Results
Better Outcomes for
Your Business Using Automations
Faster Revenue Cycles
Real-time billing and payments accelerate collections and reduce days-to-cash.
Lower Operational Costs
Eliminate redundant systems, manual processes, and expensive integrations.
Higher Customer Satisfaction
Self-service, AI support, and omnichannel payments make every interaction effortless.
Fewer Errors & Write-Offs
Automated meter reads, real-time validation, and unified data reduce billing mistakes.
Scalable Without Adding Headcount
Grow your customer base without proportionally growing your team.
Faster Time to Value
Cloud deployment means you're live in weeks — not months or years.
Customer Stories
“Starnik team was knowledgeable, helpful, and efficient every step of the way, making the entire experience stress-free and enjoyable.”
“The implementation team was absolutely phenomenal and was able to perform against a very tight deadline. We are so grateful we chose Starnik as our new billing software provider.”
“The thing we love most about Starnik is their customer service — the team is always readily available to assist. We love the security of an enterprise-grade software that has been around for decades, and the ease of customization for each property we bill.”
“The billing process is so much more efficient that our billing manager has also been able to take on new responsibilities.”
Need more references? Fill in the Demo request form.