How Starnik Works
From Meter to Cash — In One System
Every step of your revenue cycle, connected in real time. No batch jobs. No manual handoffs.
Meter Reads
AMI/AMR integration captures consumption data automatically — no manual entry, no errors.
Billing & Rates
Apply any rate structure to any charge — flat, tiered, time-of-use, seasonal, BTU-adjusted, you name it.
Payments
Customers pay through any channel — web, mobile, IVR, in-person — all in real time.
Customer Service
AI-powered support, customer portal, IVR, and CSR tools handle every interaction seamlessly.
Reporting
Hundreds of built-in reports plus dashboards that show exactly how your operation is performing.
Any Utility. Any Charge.
Bill Anything You Provide
From standard utilities to custom fees, Starnik handles it all on one platform.
Water
Residential, commercial, and irrigation. Sub-metered or master-metered. Tiered, seasonal, conservation-based — any rate structure you need.
Natural Gas
Bill in CCF, MCF, or therms with automatic BTU heat-content corrections. Handles seasonal demand swings, supplier rate changes, and customizable BTU calculations per premise.
Electric
Bill any electric service — flat, tiered, time-of-use, demand, or net-metered. Supports residential, commercial, and industrial customer classes with seasonal rate adjustments.
Wastewater & Sewer
Bill based on water consumption, fixture count, flat rate, or any custom calculation. Handles both residential and industrial discharge.
Trash & Recycling
Container-based or service-level billing. Multiple pickup schedules, special pickups, and bulk waste — all on one bill.
Stormwater
Impervious-surface based billing or flat fees. Generate accurate stormwater charges for residential and commercial customers.
Irrigation
Separate irrigation meters with seasonal rates, conservation tiers, and usage-based incentives.
Custom Charges
Inspection fees, deposits, late fees, connection fees, franchise taxes, surtaxes — bill anything with unlimited customizable rate codes.
Multifamily Billing
Rent, Garbage, Pet or any charge you can name & community reimbursements, etc.
Learn moreMUDs & Special Districts
Manage Field Service, Customer Billing, Client (District) Billing, Payments & Inventory — all in one Cloud AI Platform.
Built for All
Every Size. Every Type. Every Region.
From small HOAs to multi-region utility operations — from a few hundred accounts to millions. Starnik scales with you, whoever you are, whatever you bill.
Who we serve
Whether you bill water, gas, electric, sewer, stormwater, trash, irrigation, or any custom charge — it's all on the same platform.
What you get, at any size
- Subscription pricing — pay only for modules you use
- Zero hardware, zero servers, zero upgrades to manage
- Up and running in weeks, not months
- Multi-service combined billing (water, gas, electric, waste — one statement)
- Mobile field workforce with GPS-enabled work orders
- Customer portal, IVR, and 24/7 AI customer service
- Complex rate engines — tiered, seasonal, time-of-use, BTU-adjusted
- Multi-region, multi-entity support at any scale
Capabilities
Everything a Utility Needs
One cloud platform with every module — no hardware, no integrations, no headaches.
Cloud-Native Billing - CIS
Complete customer information system with automated billing, rate management, and service orders.
Real-Time Payments
StarnikPay for online, IVR, and mobile payments. PCI-DSS Level 1 certified.
Meter Data Management
MDM/AMI integration for automated reads, leak detection, and consumption analytics.
Field Service
Mobile work orders, GPS tracking, and paperless inspections for your field crews.
Customer Portal
Self-service where customers view bills, make payments, and manage accounts 24/7.
Starnik AI
AI concierge service for every customer — better experiences, available 24/7.
Communications
Mass messaging via email, SMS, phone, and mail. Automated notifications and alerts.
Business Intelligence
Dashboards, custom reports, and analytics to drive smarter decisions.