Platform
Everything You Need to Run
a Modern Utility
Cloud CIS and Billing Operations
Fully integrated modules across billing & revenue, payments, customer engagement, field operations, metering & data, and reporting & compliance — all in one cloud platform.
For Utilities, Municipalities, Multi-Family Billing Companies, Military Housing, and Commercial Property operators.
17 Modules, One Platform
Click any module for the full feature list
Cloud-Native Billing - CIS
A flexible cloud CIS that bills any product, service, or charge using fully customizable rate codes — water, gas, electric, wastewater, multifamily, sub-metered, RUBS, net-metering, and more. PCI DSS Level 1 security.
Starnik AI
Better customer experiences with AI — concierge service for every customer, available 24/7. Continuously improving with new capabilities every quarter.
Multifamily Billing
End-to-end utility billing for the multifamily industry — supporting both sub-metered and allocation-based (RUBS) billing for apartments, condos, HOAs, and mixed-use communities. Automatically generate reimbursement invoices and statements for each community at the click of a button — eliminating the need for complex, time-consuming reimbursement calculations and payments outside of Starnik.
StarnikPay
All-in-one utility payments without the complexity. Process, manage, and reconcile payments in real time — directly inside your billing system. Built for CSR teams, customers, and finance teams alike. Manage AutoPay, FastPay, GuestPay, refunds, and reconciliation from one platform. PCI DSS Level 1 certified with full tokenization.
Customer Portal
Self-service portal where customers view bills, make payments, track usage, update their address and account details, and communicate with your team — all in real time, 24/7.
Field Service
A complete mobile workforce management platform that replaces paper work orders with real-time, GPS-enabled job dispatching, electronic inspections, and live data exchange between field crews and the office.
Meter Data Management
Modern MDM/AMI platform that recognizes, validates, and bills smart meter data in real time — eliminating manual entry, reducing field service trips, and connecting consumption data to every other Starnik module.
Communications
Send any message to one customer, some customers, or all customers — via SMS, email, voice auto-dialer, or printed letter — all from inside Starnik with no third-party vendors and no separate logins.
IVR System
An IVR built directly into Starnik CIS that gives customers 24/7 phone access to balances, payments, and account info — with payments reflected instantly across all systems and zero third-party integration headaches.
Document Management
Centralized cloud document storage that lets your team attach documents, images, videos, and notes to any organization, customer, location, or community — with permission-based access and instant mobile availability.
Asset & Inventory
Track unlimited infrastructure assets, manage inventory, and schedule preventative maintenance — with mobile access, real-time cost reporting, and built-in expected-life calculations to drive smarter capital planning.
EnergyAuditR
A cloud platform that replaces manual utility bill auditing with automated data entry, real-time variance reporting, and portfolio-wide cost analysis — built to identify billing errors, track consumption, and feed cost data straight into resident invoices.
Net Metering & Green Energy Management
A powerful, intuitive platform that lets utilities manage net-metering services, calculate accurate bills, and track energy credits with ease — helping you meet peak load demands, support customer-generated energy, and advance goals for energy independence.
Backflow Prevention
Cloud-based backflow inspection management that connects cities, inspectors, and customers in real time — replacing paper compliance forms with GPS-tagged digital inspections, automated test scheduling, and historical compliance records on every assembly.
E-Billing
Fully automated electronic bill delivery that requires zero staff effort — when billing is locked, eBills are automatically sent and removed from the print queue. Go paperless, cut postage costs, and increase ROI.
Business Intelligence
Built-in analytics, dashboards, and hundreds of customizable reports that turn your CIS data into actionable insights — covering billing, payments, usage, collections, field operations, and more.
SMRT Mobile App
Mobile work order management for field crews — capture meter readings, complete jobs, track labor, materials, and equipment for billing, and compare technician revenue to salary. Works offline on iOS and Android.
All Modules. One Cloud Platform.
Every module shares the same database, the same login, and the same real-time data. No integrations to manage — just one platform.