Latest from Starnik
Company announcements, product updates, and insights on AI and the future of utility billing.
Starnik Deepens Focus on Investor-Owned & Investor-Operated Utilities
Building on years of serving investor-owned utility holding companies AND third-party operators that run utilities under management contracts, Starnik has enhanced its multi-tenant platform with expanded capabilities purpose-built for both business models. The offering helps growth-by-acquisition operators integrate newly-acquired or contracted utilities in weeks instead of years, with real-time consolidated portfolio reporting and AI customer service scaling across every subscriber.
Meet Starnik at the 2026 AWBD Annual Conference — Booth 314
Join the Starnik team June 18–19 at the Gaylord Texan Resort in Grapevine, TX. Stop by Booth 314 for a first look at how our AI-first approach is changing the way utilities handle customer interactions — including live demos of AI customer calls and secure payments taken by phone.
Introducing Starnik AI — Intelligent Customer Service for Utilities
We're excited to announce Starnik AI, our new AI-powered customer service capability. Starting with balance inquiries, due dates, autopay status, and payments — with more features being added rapidly.
Starnik Now Serves Over 500 Utility Districts Nationwide
A major milestone for our team — over 500 utility districts across the country now rely on Starnik's cloud platform for their billing operations.
Utility Customers Now Expect AI-Powered Support — Are You Ready?
A recent survey shows 73% of consumers prefer self-service options for simple inquiries. AI-powered customer service is no longer a nice-to-have — it's becoming the standard.
Starnik Renews PCI-DSS Level 1 Certification
StarnikPay has renewed its PCI-DSS Level 1 certification — the highest level of payment security — ensuring bank-level protection for all customer transactions.
The Future of AI in Utilities: From Chatbots to Predictive Billing
AI in the utility space is evolving fast — from answering basic customer questions today to predictive billing, smart outage detection, and autonomous field dispatch tomorrow.