We've been here before.
Here's what happened last time.
In 2003, we shipped the first cloud-based utility billing system — years before “cloud” was a word anyone said out loud. It worked. Today we're doing the same thing with AI: not as a bolt-on chatbot, but built into the core of the Starnik Utility Billing platform.
Pioneers twice. Not by accident.
First cloud utility billing system
Delivered years before competitors. Still running today.
AI built into utility operations
In production today. Same playbook: ship early, ship real, ship it right.
The difference that matters
Built-in vs. bolted-on AI
Most AI utility products are a chatbot vendor stitched to an existing CIS. Starnik AI isn't. Here's how that changes what it can do.
Bolted-on AI
- Separate chatbot vendor stitched to your CIS.
- "Integration" means API calls and delays.
- Can read data, but can't take action.
- You pay for the CIS, then pay again for AI.
- Upgrades break things.
Starnik AI — built in
- One system. AI sees the data natively.
- No integration — it's the same platform.
- Reads, decides, and acts on the account in real time.
- One platform, one relationship, one bill.
- Upgrades ship as one.
Leveling with you
What “AI-first” actually means — and what it doesn't
What it means
- AI is part of the core platform, not a feature sold separately.
- It uses the same data your billing team uses — in real time.
- It can take action on calls, not just answer questions.
- Your data never leaves the Starnik platform.
What it doesn't mean
- We've replaced your customer service team.
- We've solved every call type.
- Zero supervision — every deployment is monitored and tuned with our team.
- Magic. It's software that does specific jobs well.
What we're showing today
Four things working right now
AI voice that sounds human
Picks up the call, understands the caller, reads from the account in real time. Not a menu. Not a script.
Intelligent warm transfer
When the AI hands off to a live agent, the agent already has the caller's name, account, issue, and the conversation so far. No repeating.
After-hours self-service
Common customer questions handled outside business hours — no waiting for Monday morning.
No implementation lift
Because it's built into the platform you already run, there's no separate deployment, no new vendor, no new password.
AI Handles the Calls.
You’re Always in the Know.
Starnik’s new Call History and Dashboard give you a clear view of your AI Customer Service Agent’s activity — so you can see what’s happening, understand customer inquiries, and stay in control.
Available
To assist your customers around the clock.
Supports Your Team
Reduces routine call handling for your staff.
Better Insight
Understand customer inquiries and common topics.
Call History
Review AI Customer Service Agent interactions in one centralized location.
- View a complete history of calls handled by the AI Agent
- Review call details — date, time, duration, caller information
- Access available call recordings and transcripts
- Review individual interactions to understand customer inquiries and the assistance provided
Dashboard
Get a clear, at-a-glance view of AI Customer Service Agent activity.
- Monitor overall call activity
- View key statistics and trends
- Understand what customers are asking about
- Track call volume, common topics, and outcomes
- Review key call information to share with your team or management
These features are available today for every Starnik AI Customer Service Agent customer. Already running Starnik AI? Contact your Starnik representative to enable them for your organization.
Starnik AI is designed to handle the majority of routine inbound calls without escalating to a human — and when it does transfer, the live agent already has full context of the conversation.
The honest version
Other vendors will show you demos with pre-recorded calls and staged accounts. We'd rather show you a live call on real data. If it's not ready for your use case, we'll tell you. If it is, you'll hear it in the first call.
Want to see Starnik AI for yourself?
We'll walk you through what's working today and where we're headed next.