Latest from Starnik
Company announcements, product updates, and insights on AI and the future of utility billing.
AI Call Insights Unleashed — Call History & Dashboards Now Available
Starnik AI customers now get full visibility into every AI customer-service interaction. The new Call History and Dashboard features surface call details, recordings, transcripts, call-volume trends, and common-topic analytics — so operations teams can monitor what the AI is handling, review individual interactions, and share key statistics with leadership. Available today for every Starnik AI Customer Service Agent customer.
Starnik Successfully Completes Annual PCI DSS Level 1 Recertification
StarnikPay has again achieved PCI-DSS Level 1 certification — the highest tier of payment-card security, awarded only after an on-site audit by a Qualified Security Assessor. This renewal reaffirms Starnik's long-standing commitment to safeguarding every utility customer transaction with bank-level security.
Starnik Deepens Focus on Investor-Owned & Investor-Operated Utilities
Building on years of serving investor-owned utility holding companies AND third-party operators that run utilities under management contracts, Starnik has enhanced its multi-tenant platform with expanded capabilities purpose-built for both business models. The offering helps growth-by-acquisition operators integrate newly-acquired or contracted utilities in weeks instead of years, with real-time consolidated portfolio reporting and AI customer service scaling across every subscriber.
Meet Starnik at the 2026 AWBD Annual Conference — Booth 314
Join the Starnik team June 18–19 at the Gaylord Texan Resort in Grapevine, TX. Stop by Booth 314 for a first look at how our AI-first approach is changing the way utilities handle customer interactions — including live demos of AI customer calls and secure payments taken by phone.
Introducing Starnik AI — Intelligent Customer Service for Utilities
We're excited to announce Starnik AI, our new AI-powered customer service capability. Starting with balance inquiries, due dates, autopay status, and payments — with more features being added rapidly.
Starnik Now Serves Over 750 Utility Districts Nationwide
A major milestone for our team — over 750 utility districts across the country now rely on Starnik's cloud platform for their billing operations.
Utility Customers Now Expect AI-Powered Support — Are You Ready?
A recent survey shows 73% of consumers prefer self-service options for simple inquiries. AI-powered customer service is no longer a nice-to-have — it's becoming the standard.
Starnik Renews PCI-DSS Level 1 Certification
StarnikPay has renewed its PCI-DSS Level 1 certification — the highest level of payment security — ensuring bank-level protection for all customer transactions.
The Future of AI in Utilities: From Chatbots to Predictive Billing
AI in the utility space is evolving fast — from answering basic customer questions today to predictive billing, smart outage detection, and autonomous field dispatch tomorrow.