For Investor-Owned Utility Operators
Your M&A Machine Deserves a Back Office That Can Keep Up
The only multi-tenant SaaS platform built for utility holding companies. Onboard acquired utilities in weeks, not years. Run your entire portfolio on one real-time system. Deliver the consolidated view your investors have been asking for.
The Problem
The Math That Doesn’t Work
Every quarter, your M&A team closes another deal. And every quarter, your CIS team explains why integration will take 18 to 24 months. During that window, you run two systems, fund two support teams, and reconcile two data pulls for the same quarter’s earnings call.
Multiply that by every acquisition still in flight, and the operating leverage your investor deck promised quietly disappears into IT overhead.
This is the math legacy CIS platforms force on every IOU. Starnik was built to break it.
The Multi-Tenant Advantage
One Platform. Every Utility.
Not a hosted legacy app. Not a 'cloud' retrofit of a 1990s codebase. Purpose-built, from the ground up, for operators who own dozens or hundreds of individual utilities.
Every utility you own runs on the same platform. Each configured independently:
Own rate structures
Flat, tiered, seasonal, time-of-use, BTU-adjusted — whatever the regulator in that territory approved.
Own bill formats
The bill format your ratepayers already recognize. No forced migrations to a single corporate template.
Own workflows
Because Kansas doesn't operate the way New Jersey does. Local operating practices stay intact.
Own regulatory reporting
Every PUC's specific forms, generated cleanly. One system, many jurisdictions.
Behind the scenes: one platform. One data layer. One vendor relationship. One security surface. One integration to your financial system.
Built for Growth-by-Acquisition
Acquisitions in Weeks, Not Years
The single biggest reason IOU CFOs undershoot their integration synergies is the CIS. Every acquired utility comes with its own billing platform, its own database, its own decade of institutional workflows encoded in software nobody wants to touch.
Under most operators’ current model, integration takes 12 to 24 months. During that window:
- ×You run two systems for the acquired utility
- ×Your finance team reconciles two sources of truth every close
- ×Your IT team pays two vendors, maintains two integrations, patches two attack surfaces
- ×Your customers get two portals, two support numbers, two apps
- ×The operating margin on that acquisition — the whole thesis for buying it — stays flat
On Starnik, integration is a new tenant on the platform you already run. Rate structures migrate. Customer history migrates. Meter data migrates. Billing runs continue without missing a cycle. The acquired utility is live on your platform within weeks.
The synergy math your investment committee approved actually happens.
System of Record
The Consolidated View Your Board Keeps Asking For
Every quarterly earnings call, your CFO says the team is 'working toward a consolidated operating view.' Your finance analysts spend the intervening 90 days pulling spreadsheets from 12 different billing systems and calling it a dashboard.
Starnik is the system of record for your entire portfolio. Financial systems, GIS, AMI, and reporting tools integrate with Starnik — never the other way around. Every transaction, meter read, payment, and customer touchpoint updates the entire platform in real time.
Real-time portfolio metrics
Revenue, days-to-cash, customer counts, service tickets — at any granularity.
Consolidated regulatory reporting
One system, one audit trail, one source of truth across every jurisdiction.
Same-store growth analysis
Reliable year-over-year comparisons across every utility in the portfolio.
Post-acquisition performance tracking
Measure whether each deal is actually delivering the modeled synergies.
AI Customer Service Across the Portfolio
Every IOU digital-transformation deck promises AI. Almost none actually have it running.
Starnik AI is the industry’s only AI customer service agent in production today — picking up live calls, taking payments by phone, handing warm-context transfers to human agents. It scales across every utility in your portfolio automatically. Every subscriber, in every service territory, gets the same intelligent frontline — with the same underlying platform routing calls based on the account they’re actually calling about.
You don’t roll it out utility by utility. You turn it on portfolio-wide.
Complete Platform
Every Module, Every Utility
Turn on new capabilities portfolio-wide, not utility-by-utility. Every module works across every utility. No separate integrations per utility. No siloed data.
Cloud CIS
Real-time billing engine, configurable per-utility rate structures.
StarnikPay
Real-time payments processing. PCI-DSS Level 1.
Starnik AI
Production AI customer service. Portfolio-wide.
SMRT Mobile
Mobile field service across every service territory.
Meter Data Management
AMI/AMR integration for every meter type.
Customer Portal
Self-service branded per-utility, powered by one platform.
Communications
SMS, email, voice, printed letters — mass or targeted.
Business Intelligence
Portfolio dashboards. Drill-down to any utility.
Enterprise-Grade Where It Matters
Trust the Foundation
25+ years serving utilities. First cloud CIS shipped in 2003.
First AI customer service for utilities. In production today.
PCI-DSS Level 1 certified — highest tier of payments security.
99.99% uptime SLA on enterprise cloud infrastructure.
Real-time architecture end to end. No batch jobs. No overnight syncs.
Configurable, not custom. No expensive consultants required for new utilities.
What Changes on Starnik
A Different Story for Every Seat at the Table
For your CFO: Consolidated financial view, real-time operating metrics, predictable post-acquisition integration timelines.
For your CIO: One vendor relationship, one security surface, one platform to defend to the board.
For your COO: Standardized workflows where they matter, local flexibility where they don't. No more midnight batch-job war rooms.
For your VP of M&A: Back-office capacity to absorb more deals per year without adding headcount.
For your investors: Operating leverage that finally materializes.
Built For
If Your Business Model Is Own and Operate Multiple Utilities — This Is for You
Publicly-traded utility holding companies
Water, gas, and electric holding companies with multiple operating subsidiaries.
Private-equity-backed utility platforms
PE-owned platforms consolidating regional operators into a national footprint.
Multinational operators
Global operators managing utilities across regulatory jurisdictions and currencies.
Third-party billing service providers
Service organizations managing billing for multiple independent utility clients.
Portfolio-Level Demo
Not a generic product walkthrough — a working view of what Starnik looks like across a portfolio your size, with your actual rate structures, your service territories, and your specific regulatory context.
30 minutes. Bring your CIO, CFO, or VP of M&A — whoever the platform decision runs through.