Platform Capabilities
Under the Hood
A deep view of the architecture, modules, and enterprise controls behind the Starnik platform that powers investor-owned and investor-operated utility operators.
The Math That Doesn’t Work
Why This Matters
Legacy CIS platforms need 18 to 24 months to integrate a newly-acquired or newly-contracted utility. During that window: parallel systems, duplicate support teams, reconciled data pulls. The operating leverage your deal math promised disappears into IT overhead.
Starnik was built to break that math.
Architecture
The Multi-Tenant Model, End to End
Parent holding company on top. Every utility as its own tenant. All modules on one shared platform. Central or peripheral operations — configurable per utility, per module.
Parent Holding Company / Operator
Investor-Owned & Investor-Operated Utilities
Real-time rollup & drill-down
Utility A
Water
CA PUC
Utility B
Gas
TX RRC
Utility C
Electric
NY PSC
Utility D
Water
FL PSC
... one tenant per utility, scale to hundreds
All run on
Multi-Tenant SaaS Platform · System of Record
Starnik Cloud
Billing (CIS)
Real-time engine
Payments
PCI-DSS Level 1
Customer Service
AI + live agents
Field Service
SMRT Mobile
Meter Data
AMI / AMR
Communications
SMS · Email · Voice
Customer Portal
Per-utility brand
Business Intel
Portfolio dashboards
Central Ops (Shared Services)
One central team handles billing, payments, and AI customer service across the entire portfolio.
Peripheral Ops (Per-Utility)
Each utility keeps its own local team for modules where local presence matters — field crews, local CSRs.
Configuration Model
Configure Per-Utility. Or Centrally. Then Clone in Minutes.
Every dial on Starnik — rate structures, bill formats, workflows, regulatory reporting — can be set per-utility, centrally, or any mix. And any existing configuration can be cloned in minutes to bring a new utility online.
Per-Utility
Each utility keeps its own operating character. Local rate tables, local bill format, local workflows, local regulatory forms.
Centralized
Configure once, apply portfolio-wide. Corporate bill branding, standard workflows, unified communication templates — pushed to every utility automatically.
Mixed
Some dials per-utility. Others central. Every setting can be governed independently — down to the individual field.
Unique to Starnik
Clone Any Configuration in Minutes
When you take on a new utility — through acquisition, contract award, or new formation — you don’t start from a blank configuration. Clone any existing utility’s setup and you have a working billing platform in minutes. Adjust the rate table for the new territory, swap in the local regulator’s forms, and go live.
No consultants
No expensive implementation partner required.
No 12-month buildout
Configuration is data, not code — it clones instantly.
No six-figure fee
Adding a new utility is included in the platform.
What you can configure
Own rate structures
Flat, tiered, seasonal, time-of-use, BTU-adjusted — whatever the regulator in that territory approved.
Own bill formats
The bill format your ratepayers already recognize. No forced migrations to a single corporate template.
Own workflows
Because Kansas doesn't operate the way New Jersey does. Local operating practices stay intact.
Own regulatory reporting
Every PUC's specific forms, generated cleanly. One system, many jurisdictions.
System of Record
What You See From the Portfolio Level
Real-time metrics, consolidated reporting, and same-store analysis — all rolled up from the same platform that handles day-to-day operations at every utility.
Real-time portfolio metrics
Revenue, days-to-cash, customer counts, service tickets — at any granularity.
Consolidated regulatory reporting
One system, one audit trail, one source of truth across every jurisdiction.
Same-store growth analysis
Reliable year-over-year comparisons across every utility in the portfolio.
Post-acquisition performance tracking
Measure whether each deal is actually delivering the modeled synergies.
AI Customer Service Across the Portfolio
Every investor-owned and investor-operated utility’s digital-transformation deck promises AI. Almost none actually have it running.
Starnik AI is the industry’s only AI customer service agent in production today — picking up live calls, taking payments by phone, handing warm-context transfers to human agents. It scales across every utility in your portfolio automatically.
Complete Platform
Every Module, Every Utility
Turn on new capabilities portfolio-wide, not utility-by-utility. Every module works across every utility. No separate integrations per utility. No siloed data.
Cloud CIS
Real-time billing engine, configurable per-utility rate structures.
StarnikPay
Real-time payments processing. PCI-DSS Level 1.
Starnik AI
Production AI customer service. Portfolio-wide.
SMRT Mobile
Mobile field service across every service territory.
Meter Data Management
AMI/AMR integration for every meter type.
Customer Portal
Self-service branded per-utility, powered by one platform.
Communications
SMS, email, voice, printed letters — mass or targeted.
Business Intelligence
Portfolio dashboards. Drill-down to any utility.
Enterprise-Grade Where It Matters
Trust the Foundation
25+ years serving utilities. First cloud CIS shipped in 2003.
First AI customer service for utilities. In production today.
PCI-DSS Level 1 certified — highest tier of payments security.
99.99% uptime SLA on enterprise cloud infrastructure.
Real-time architecture end to end. No batch jobs. No overnight syncs.
Configurable, not custom. No expensive consultants required for new utilities.
What Changes on Starnik
A Different Story for Every Seat at the Table
For your CFO: Consolidated financial view, real-time operating metrics, predictable post-acquisition integration timelines.
For your CIO: One vendor relationship, one security surface, one platform to defend to the board.
For your COO: Standardized workflows where they matter, local flexibility where they don't. No more midnight batch-job war rooms.
For your VP of M&A: Back-office capacity to absorb more deals per year without adding headcount.
For your investors: Operating leverage that finally materializes.
Built For
If You Own or Operate Multiple Utilities — This Is for You
Publicly-traded utility holding companies
Water, gas, and electric holding companies with multiple operating subsidiaries.
Private-equity-backed utility platforms
PE-owned platforms consolidating regional operators into a national footprint.
Third-party operators & O&M contractors
Service organizations operating utilities they don't own — running billing, customer service, and field ops under management contract for municipalities, districts, or private owners.
Multinational operators & billing bureaus
Global operators managing utilities across regulatory jurisdictions and currencies, plus billing bureaus serving multiple independent utility clients.
Portfolio-Level Demo
Not a generic product walkthrough — a working view of what Starnik looks like across a portfolio your size, with your actual rate structures, service territories, and specific regulatory context.