Real-Time Customer Engagement Portal
Starnik’s Customer Engagement Portal is a seamless part of our system. Payments are reflected immediately throughout the system without third-party integrations.
You can setup customizable dash boards to provide relevant information such as outage maps, boil water notification and a variety of other options to customers. The real-time solution improves customer satisfaction and greatly reduces the number of calls.
Notable customer interactions with the portal include;
- View all transactions in real-time, including an entire history of transactions with historical pdf invoices.
- Set up AutoPay, FastPay, paper bills, e-Bills, or paper plus e-bills.
- Set up consumption notifications.
- Make payments using credit cards, debit cards, e-checks.
- View real-time automated meter usage in graphical format.
- Connect, view, and make payments to multiple accounts.
- Communicate with the Utility provider.
- Make account changes such as e-mail, billing address, phone number in real-time.
- Request service through customizable categories
- Setup away dates.
- View important notifications from the Utility provider.
- Enable all or some of the listed options to customers