Natural Gas Billing Software
All-in-one natural gas billing software for gas utilities.
Some of the most demanding aspects of managing a natural gas utility is often balancing customer service, field services and rapid response. When day to day responsibilities revolve around billing, payments, meter sets, property transfers, leak checks and field maintenance needs, utilizing technology to stay in touch from field to office is vital. Communication and rapid response is key. That’s why Starnik developed a true cloud based, all-in-one natural gas billing solution for natural gas services.
With our UtilityTrakR software, users in the office and the field see immediate updates across departments. For example, when a report of a potential natural gas leak comes in, the technician in the field will immediately receive the emergency work order at the top of his work list, ensuring rapid response. Or, a technician in the field with a meter shut-off order will receive updates on their tablet if the customer pays online or in the office, avoiding an unnecessary shut off. Productivity goes up, customer satisfaction goes up, operating costs go down, and your bottom line improves immediately.
Field Services just got easier. With Starnik’s UtilityTrakR tracking taps, meter sets and pulls, meter change out, are all recorded easily on the tablet, with simple to enter meter reads for the changes. Detailed historical information by location, no information is lost, and it is all available at the fingertips of your Techs in the field. If you choose not to use the tablet for meter reading, transferring reads from your meter reading devices is simple! Our UtilityTrakR is flexible enough to handle complex rates, compound meters, negative meters, master meters, single meters all are easily managed on our solution.
With Starnik’s UtilityTrakR, all the data you need is at your fingertips. With standard features including real time payment integration, mass notifications, a mobile optimized customer portal & workforce management mobile “app”, virtually every tool you need to get the job done is at your reach in one easy to use platform.
But we don’t stop there: Starnik backs our products with amazing customer support. As Starnik develops program enhancements they are rolled out at no additional cost to our customers, keeping all our customer on the most current updated platform!
Starnik helps utilities around the world save time and money every day. Don’t just take our word for it, contact us today and let us show you how Starnik can help your natural gas organization.
Features & Benefits of Our Natural Gas Billing Software
- Comprehensive Suite of Products: We provide the end-to-end utility management software solution for your industry.
- Advanced security: PCI Certification, bank level encryption, and highly customizable user access to ensure employees only have access to pertinent data.
- Intuitive workflows designed to maximize workflow efficiency and accuracy.
- Dashboards keep all customer information easily accessible.
- All information such as transaction history, customer, financial, meter, location and service orders are available in real time throughout the system.
- Meter Data Management: Real time integration with any AMI/AMR system or smart meter system allows readings to be brought into Starnik automatically for billing without any manual intervention.
- Comprehensive deposit management: Track deposits, interest, refunds and more.
- Automated delinquency management dramatically reduces time spent processing shut offs.
- Mass notifications via email and text.
- Automatic data backup every 15 minutes.
- Fine grained role based user control for security & audit purposes.
We’re building tomorrow’s technology, today. Listen to what our customers have to say.